Welcome to headimage.com! Here, we’ve compiled answers to some of the most common questions to help you navigate your shopping experience with ease.
If you don’t find the information you’re looking for, please feel free to contact our customer service by email at any time.We’re always here to assist you!
To place an order, simply browse our website, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll be asked to provide your shipping address and choose a payment method. After confirming your order, you’ll receive an email with all the details. If you need to modify or cancel your order after placing it, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that changes may not be possible once your order has been processed or shipped.
To check the status of your order, log in to your account on our website or use the tracking number provided in your shipping confirmation email. This will allow you to see where your package is and its estimated delivery date. If you encounter any issues or have questions about your order status, our customer support team is happy to help.
If you receive a damaged or incorrect item, please contact us immediately at service@headimage.com with your order number and photos of the issue. We’ll work with you to resolve the problem promptly, whether that means sending a replacement or issuing a refund. Your satisfaction is our priority, and we’re committed to making things right.
We offer a variety of shipping options to suit your needs, including economy, standard, and expedited shipping. Delivery times vary depending on your location and the shipping method you choose. Generally, orders are processed within 1-2 business days, and delivery can take anywhere from 5 to 20 business days. For faster delivery, expedited shipping is available. Once your order has been shipped, you’ll receive a tracking number to monitor your package’s progress.
In the rare event that your order is delayed or lost, please contact us immediately. While we strive to ensure timely delivery, occasional delays can occur due to customs processing, weather conditions, or other unforeseen circumstances. If your package is lost, we’ll work with the shipping carrier to locate it or provide a suitable resolution.
Thank you for choosing headimage.com! If you have any additional questions or need further assistance, don’t hesitate to contact us. We’re here to make your shopping experience as seamless and enjoyable as possible.